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Guest Message by DevFuse

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GM letter on "engine coolant leak from water pump"


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64 replies to this topic

#61 OFFLINE   Michael Pohlman

Michael Pohlman

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Posted 08 March 2017 - 06:31 PM

Tdelong515, I've tried multiple ways to reach them. I've read in many other forums how the cap on the resivoir is bad and is essentially "evaporating" the coolant. I've not noticed any leaks anywhere, and there's none in my oil so I don't suspect a cracked head or block, but others have said going to a larger sized diameter o-ring fixed the troubles. I've owned MANY GM products through the years and NEVER had the trouble I am now with reaching someone. Heck I wish there was an office I could walk into and look a man (or woman I guess) in the eye and get some answers. I don't want anything I didn't earn or pay for, I just want the help I feel I should be due. Holler back if you get anything or have anything to add for me.







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#62 OFFLINE   Tdelong515

Tdelong515

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Posted 09 March 2017 - 10:38 AM

Well as of now just in the last 3 months i have paid more in repairs than the car is worth. And theu refuse to replace the thermostat which they replaced not even 2 yrs ago. So its just sitting.

#63 OFFLINE   Michael Pohlman

Michael Pohlman

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Posted 09 March 2017 - 01:15 PM

I figure I'll do the work myself I just want them to cover the cost of parts

#64 OFFLINE   Tdelong515

Tdelong515

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Posted 10 March 2017 - 10:42 PM

In the 5 yrs ive had this car ive spent over $5,000 fixing it. Majority of it is due to poor engineering.
  • mick15 likes this

#65 OFFLINE   Seabird99

Seabird99

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Posted 10 May 2017 - 10:42 AM

I did not receive the letter because I had moved, but have spent about $600 thus far on coolant repairs - tank, outflow thingy, hoses.  I bought my Cruze in another state, and the Chev dealership near me is so unbelievably ____________, gosh I can't even think of an appropriate word (inept, rude, overcharging, so NON-customer service oriented, disrespectful) what's that word?  So I've had a mechanic working on it.

 

I'm so glad I found this forum, Ive learned a lot.  I'll be visiting the state where I purchased the car this weekend - the BEST Chev dealership in the country!!!! - (ok ok, I haven't visited every single one) and have made an appointment to take it in.  I carry coolant with me as the tank looses coolant quickly, and I was once stranded on the interstate for an hour in a not-so-safe locale.  I love my Cruze, but I'm a senior and can't afford recurring repairs, is why I bought a new car. 










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