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GM letter on "engine coolant leak from water pump"
Posted 08 March 2017 - 06:31 PM
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Posted 09 March 2017 - 10:38 AM
Posted 09 March 2017 - 01:15 PM
Posted 10 March 2017 - 10:42 PM
- mick15 likes this
Posted 10 May 2017 - 10:42 AM
I did not receive the letter because I had moved, but have spent about $600 thus far on coolant repairs - tank, outflow thingy, hoses. I bought my Cruze in another state, and the Chev dealership near me is so unbelievably ____________, gosh I can't even think of an appropriate word (inept, rude, overcharging, so NON-customer service oriented, disrespectful) what's that word? So I've had a mechanic working on it.
I'm so glad I found this forum, Ive learned a lot. I'll be visiting the state where I purchased the car this weekend - the BEST Chev dealership in the country!!!! - (ok ok, I haven't visited every single one) and have made an appointment to take it in. I carry coolant with me as the tank looses coolant quickly, and I was once stranded on the interstate for an hour in a not-so-safe locale. I love my Cruze, but I'm a senior and can't afford recurring repairs, is why I bought a new car.
Posted 01 October 2017 - 04:29 PM
My car is a 2011 and it started doing the exact same thing just a few days ago. It scared me to death when everything started happening. I don't understand how it could be fine one minute and so messed up the next.
I've had one problem after another with this car since day one. It's so depressing to finally get a new car and have so many things go wrong. We checked for leaks and found none and we've added coolant and it just
seems to evaporate into thin air almost as soon as you add it. Our car only has 35,000 miles so it should still have a little life left in it yet. I'm hoping someone can please help us with this issue. Thanks so very much.
Edited by slvanness, 01 October 2017 - 04:34 PM.
Posted 23 October 2017 - 01:59 PM
I literally just registered because of this same issue. I have been having coolant leaks for over 2 years that they were unable to identify. now that my bumper to bumper warranty is expired they say i have to pay to get it fixed. The hose connecting the water outlet to the coolant reservoir has a connector on the end. that connector literally broke in half about halfway up. after removing the clip the nozzle that should be inside of the water outlet no longer exists as if it either disintegrated or broke off inside. i had just pulled into work when my car started smoking or steaming. i opened the hood and saw where the steam was coming from. after moving closer to look it started just pouring out steam so i backed away and if i hadn't been as fast to move as i was i would have been severely injured as the connector literally exploded shooting out boiling hot coolant which i did get on my arm but only a few drops. im currently nursing 1st to 2nd degree burns on those spots. I don't feel like i should have to pay for this since i brought this in many times and they never were able to find anything. I'm forced to pay for the hose to be replaced because if i don't i don't have a car until i hear back from chevy customer care which could take up to 2 business days. this is just ridiculous.
album of images of the issue:
Posted 29 October 2017 - 08:56 PM
I bought a 2011 Cruze Eco about 2 months ago, used with 135,000 miles, and it has some of the same symptoms that are talked about in this forum.... Since I bought it used from a non-dealership is there any recall letters I can get....?
Posted 05 June 2018 - 08:54 PM
We purchased a new 2015 Chevy Cruze for my college age daughter. Since October the car has been in the shop 5 or 6 times for all similar problems. They are telling me that someone put stop leak in the car and that is causing all of the problems. We have only taken it to licensed auto repair shops and Chevy dealerships. There has been NO stop leak put in it. Can anyone help me understand if something else could have caused the appearance of stop leak?
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